Privacy Policy

Last updated: October 22, 2025

Look, we get it - privacy policies can be a total slog to read through. We're gonna keep this straightforward and honest about how we handle your info here at Drakar Haven Architecture.

What We Collect & Why

When you reach out to us or use our website, we might collect stuff like your name, email, phone number, and project details. Pretty standard, right? We're not trying to build some massive database - we just need this info to actually respond to your inquiries and work on your projects.

If you're browsing around, we also collect basic analytics data (like what pages you visit and how long you hang around). This helps us figure out what's working and what isn't on our site.

  • Contact forms: Name, email, phone, project info
  • Email correspondence: Whatever you share with us directly
  • Cookies: Basic site usage and preferences
  • Project files: Documents, images, plans you send us

How We Use Your Information

We're not gonna sell your data to some random marketing company or spam you with nonsense. Here's what we actually do with it:

  • Respond to your project inquiries and questions
  • Send you updates about projects we're working on together
  • Improve our website and services based on how people use them
  • Stay in touch if you've opted in for occasional updates (and you can bail on these anytime)
  • Meet legal requirements if we absolutely have to

Sharing Your Data

We don't hand out your personal info like business cards at a networking event. However, there are a few situations where we might need to share limited info:

  • Project collaborators: Engineers, contractors, or consultants working on your project (but only what they need to know)
  • Legal stuff: If we're legally required to disclose something
  • Service providers: Companies that help us run our website or manage emails (they're bound by confidentiality agreements)

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help our website remember your preferences and give us insights into how people use the site. Most browsers let you control or block cookies if that's your thing, though some features might not work as smoothly.

We use Google Analytics to see how our site's performing. It's anonymized data, so we're not tracking individual people around the internet or anything creepy like that.

Your Rights

This is your data, and you've got rights. Under Canadian privacy laws (PIPEDA, specifically), you can:

Access your data

Ask us what info we've got on file

Correct mistakes

Update anything that's wrong or outdated

Request deletion

Ask us to remove your information

Opt out

Stop receiving marketing emails anytime

Just shoot us an email at info@drakarhaven.info if you wanna exercise any of these rights. We'll get back to you within a reasonable timeframe.

How We Protect Your Info

We take security seriously. Your data's stored on secure servers, we use encryption for sensitive stuff, and we limit who on our team can access what. That said, no system is 100% bulletproof - anyone who tells you otherwise is selling something. We do our best to keep things locked down tight.

Keeping Your Data

We don't hoard information forever. Here's roughly how long we keep stuff:

  • Active project files: Duration of the project plus 7 years (standard practice for architectural records)
  • General inquiries: About 2 years if we haven't heard back from you
  • Marketing contacts: Until you unsubscribe or we haven't engaged in 3 years
  • Financial records: 7 years for tax purposes

Third-Party Links

Our site might link to other websites - portfolios, manufacturer sites, that kinda thing. Once you click through to those, you're on their turf and their privacy policies apply. We can't control what they do, so check out their policies if you're concerned.

Changes to This Policy

We might update this privacy policy from time to time as our practices evolve or laws change. When we do, we'll update the date at the top and post the new version here. For major changes, we'll try to give you a heads up via email if we've got your contact info.

Questions or Concerns?

If something in here doesn't make sense, or you've got questions about how we handle your information, just reach out. We're real people and we're happy to chat about this stuff.

Email: info@drakarhaven.info

Phone: (604) 555-0147

Mail: 1250 West Hastings Street, Suite 402, Vancouver, BC V6E 2M4

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